Consumer Representation

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Une analyse de l’intérêt des consommateurs pour certains organismes d’application délégataires sous le rapport de la gouvernance - PDF

Après 25 années d’expérience en matière de prestation de services de réglementation par les organismes d’application délégataires (OAD) au public, les gouvernements continuent à rechercher des façons d’accroîtr... Aider

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Time For A Real Federal Consumer Advocate [PDF]

This report by the Consumers Council of Canada highlights the reasons and benefits for expanding the role of the Government of Canada’s proposed Canadian Consumer Advocate beyond receiving complaints. It argues the government needs to address the present patchwork and isolated responses to ... Aider

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Time For A Real Federal Consumer Advocate [EPUB]

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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat... Aider

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Submission to Ontario's Review of the Consumer Protection Act, 2020 - PDF

A submission by the Consumers Council of Canada to the Ontario Ministry of Government and Consumer Services addressing opportunities to reform the Consumer Protection Act of Ontario and better empower and protect consumers resident in Ontario. It proposes improvements to the conduct of consu... Aider

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Submission to Ontario's Review of the Consumer Protection Act, 2020 - EPUB

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Response to strategic plan consultation of the Real Estate Council of Alberta - PDF

A response by the Consumers Council of Canada to the consultation of the Real Estate Council of Alberta concerning its strategic plan.

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Response to strategic plan consultation of the Real Estate Council of Alberta - EPUB

A response by the Consumers Council of Canada to the consultation of the Real Estate Council of Alberta concerning its strategic plan.

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Presentation to the Ontario Standing Committee on Justice Policy Concerning Bill 142 - PDF

Oral presentation by the Consumers Council of Canada to the Ontario Standing Committee on Justice's review of Bill 142: "Better for Consumers, Better for Businesses Act, 2023"

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Part 1 application seeking amendment to Broadcasting Decision CRTC 2022-76 - PDF

Consumers Council of Canada was party to this Part 1 application to the Canadian Radio-television and Telecommunications Commission (CRTC) seeking amendment to Broadcasting Decision CRTC 2022-76, so the Broadcasting Participation Fund does not cease operations in 2023, substantially hampering con... Aider

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Making Consumer and Public Interests a Priority in Standards - PDF

Consumers Council of Canada provides recommendations for the design and development of a National Standards Strategy that gives priority to consumer and public interests. Unlike many countries where national standards bodies are private corporations, Canadian citizens pay directly for their stand... Aider

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Making Consumer and Public Interests a Priority in Standards - EPUB

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Les options quant au rôle institutionnel que les organismes de consommateurs ont à jouer au sein des initiatives d’harmonisation - PDF

Cette recherche étudie le contexte de l’Accord sur le commerce intérieur du Canada et examine les options qu’ont les organismes de consommateurs relativement au rôle institutionnel qu’ils ont à jouer au sein d’initiatives d’harmonisation, d... Aider

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Les « super-plaignants » - PDF

Cette recherche met au jour les points de vue des consommateurs sur les systemes tiers de gestion des plaintes des consommateurs (c’est-a-dire les systemes de traitement des plaintes des consommateurs administres par des entites distinctes autres que des entreprises du secteur prive) et l&r... Aider

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Fairness for Ontario Consumers - PDF

Submission by the Consumers Council of Canada to the Ontario Legislature Standing Committee on Justice Policy concerning Bill 142 “Better for Consumers, Better for Businesses Act, 2023”.

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Consumer Groups' Capacity to Assess Consumer Impacts of Policy Proposals [PDF]

A directive of the federal cabinet on streamlining regulations has given rise to a new Regulatory Impact Analysis Statement (RIAS) intended to incorporate, among other things, an assessment of the impact of proposed policies and regulations on consumers. Office of Consumer Affairs, Industry Canad... Aider

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