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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat... Aider

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A 'Sustained Institutional Role' for Consumer Organizations in 'Internal Trade' Harmonization

Research by the Consumers Council of Canada found the Canadian public expects well-resourced consumer groups to be part of any stakeholder process attached to negotiations among the federal and provincial governments concerning internal trade. This report is offered free of charge, but your volun... Aider

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Consumer Groups' Capacity to Assess Consumer Impacts of Policy Proposals [PDF]

A directive of the federal cabinet on streamlining regulations has given rise to a new Regulatory Impact Analysis Statement (RIAS) intended to incorporate, among other things, an assessment of the impact of proposed policies and regulations on consumers. Office of Consumer Affairs, Industry Canad... Aider

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Time For A Real Federal Consumer Advocate [PDF]

This report by the Consumers Council of Canada highlights the reasons and benefits for expanding the role of the Government of Canada’s proposed Canadian Consumer Advocate beyond receiving complaints. It argues the government needs to address the present patchwork and isolated responses to ... Aider

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Time For A Real Federal Consumer Advocate [EPUB]

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Submission to Ontario's Review of the Consumer Protection Act, 2020 - EPUB

A submission by the Consumers Council of Canada to the Ontario Ministry of Government and Consumer Services addressing opportunities to reform the Consumer Protection Act of Ontario and better empower and protect consumers resident in Ontario. It proposes improvements to the conduct of consu... Aider

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Submission to Ontario's Review of the Consumer Protection Act, 2020 - PDF

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Les options quant au rôle institutionnel que les organismes de consommateurs ont à jouer au sein des initiatives d’harmonisation - PDF

Cette recherche étudie le contexte de l’Accord sur le commerce intérieur du Canada et examine les options qu’ont les organismes de consommateurs relativement au rôle institutionnel qu’ils ont à jouer au sein d’initiatives d’harmonisation, d... Aider

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Les « super-plaignants » - PDF

Cette recherche met au jour les points de vue des consommateurs sur les systemes tiers de gestion des plaintes des consommateurs (c’est-a-dire les systemes de traitement des plaintes des consommateurs administres par des entites distinctes autres que des entreprises du secteur prive) et l&r... Aider

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Making Consumer and Public Interests a Priority in Standards - PDF

Consumers Council of Canada provides recommendations for the design and development of a National Standards Strategy that gives priority to consumer and public interests. Unlike many countries where national standards bodies are private corporations, Canadian citizens pay directly for their stand... Aider

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Making Consumer and Public Interests a Priority in Standards - EPUB

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Response to strategic plan consultation of the Real Estate Council of Alberta - PDF

A response by the Consumers Council of Canada to the consultation of the Real Estate Council of Alberta concerning its strategic plan.

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Response to strategic plan consultation of the Real Estate Council of Alberta - EPUB

A response by the Consumers Council of Canada to the consultation of the Real Estate Council of Alberta concerning its strategic plan.

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Part 1 application seeking amendment to Broadcasting Decision CRTC 2022-76 - PDF

Consumers Council of Canada was party to this Part 1 application to the Canadian Radio-television and Telecommunications Commission (CRTC) seeking amendment to Broadcasting Decision CRTC 2022-76, so the Broadcasting Participation Fund does not cease operations in 2023, substantially hampering con... Aider

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A Review of the Consumer Interest in Select Delegated Administrative Authorities from a Governance Perspective - PDF

After 25 years of experience with DAAs delivering regulatory services to the public, governments continue to seek more efficient, effective administration of licensing and safety programs. This report examines the DAA model, to help consumers, government planners and existing DAAs explore t... Aider

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A Review of the Consumer Interest in Select Delegated Administrative Authorities from a Governance Perspective - EPUB

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