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The On-Demand Consumer - EPUB
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The On-Demand Consumer - EPUB

This Consumers Council of Canada research report reveals consumer views on the “on-demand consumer” and how the fast, convenient, and immediate access to goods and services using smartphones or computers have, if at all, changed their behaviour and expectations; impacted the way they ... More

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Public Interest Network Perspectives: Consumers and Fraud - PDF
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Public Interest Network Perspectives: Consumers and Fraud - PDF

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This PIN questionnaire conducted in March 2021 concerned issues of fraud, both experie... More

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Public Interest Network Perspectives: COVID-19 and Consumers [EPUB]
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Public Interest Network Perspectives: COVID-19 and Consumers [EPUB]

The Public Interest Network (PIN) is a national network of thoughtful, knowledgeable Canadian consumers. It is run by the Consumers Council of Canada and is free for residents of Canada to join. The Council consults the PIN about important public and consumer policy issues being considered by gov... More

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A Consumer Advocate for Ontario - EPUB

A Consumer Advocate for Ontario - EPUB

Consumers Council of Canada policy option statement concerning the creation of an Office of the Consumer Advocate to report to the Ontario Legislature.

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A Consumer Advocate for Ontario - PDF

A Consumer Advocate for Ontario - PDF

Consumers Council of Canada policy option statement concerning the creation of an Office of the Consumer Advocate to report to the Ontario Legislature.

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Fairness for Ontario Consumers - PDF

Fairness for Ontario Consumers - PDF

Submission by the Consumers Council of Canada to the Ontario Legislature Standing Committee on Justice Policy concerning Bill 142 “Better for Consumers, Better for Businesses Act, 2023”.

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Canadian Consumers’ Experience of Clean Energy Technologies - EPUB

Canadian Consumers’ Experience of Clean Energy Technologies - EPUB

This document was produced preparatory to responding to a survey designed to collect insights from members of Consumers International on the experiences of household consumers with clean energy technologies. It is part of an international research and advocacy project to improve consumer ac... More

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Canadian Consumers’ Experience of Clean Energy Technologies - PDF

Canadian Consumers’ Experience of Clean Energy Technologies - PDF

This document was produced preparatory to responding to a survey designed to collect insights from members of Consumers International on the experiences of household consumers with clean energy technologies. It is part of an international research and advocacy project to improve consumer ac... More

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Review of Ontario Electricity Energy Efficiency Programming - EPUB

Review of Ontario Electricity Energy Efficiency Programming - EPUB

A response by Consumers Council of Canada to the Ontario Ministry of Energy’s “Electricity Energy Efficiency Programming Post, 2024” soliciting broad feedback from stakeholders and the public on the future of Ontario’s electricity energy efficiency programs (also known as ... More

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