Trade Practices

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Renovation Rip-Offs: Problems and Solutions [PDF]

This report on the home renovation marketplace focuses on key causes of complaints, perceived problems and a variety of frameworks considered and existing to address consumer concerns. It attempts to go beyond the tips and checklists for hiring renovators and to assess the state of a seemingly tr... Di più

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Will Consumers Benefit from Enhanced Product Labeling on Energy-Efficient Products? [PDF]

Few studies have examined how Energy Star and EnerGuide labels are used and how well these labels are understood by consumers. It its unknown if consumers want information beyond what is currently on these labels to aid in making informed choices on energy efficient products. Historically it is k... Di più

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Stuck in the Middle: Consumers, Transaction Fees and Loyalty Programs [EPUB]

A force driving credit card transaction costs is increased rewards for loyalty programs. The funding for points/miles/cash rewards and other benefits is generally drawn from the fees paid on retail credit card transactions. This research provides a summary of publicly available information on dif... Di più

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Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s... Di più

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Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction... Di più

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Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews [EPUB]

This report outlines harms to consumers from misleading, fraudulent, inauthentic and inappropriate reviews, what consumers can do to protect themselves, what business and government can do to ensure consumers’ rights are protected, as well as provides input into the ISO Technical Committee ... Di più

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Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions [EPUB]

This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect a... Di più

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Dynamic Pricing - Can Consumers Achieve the Benefits They Expect? [EPUB]

This research report outlines the possible harms to consumers from potentially exploitative pricing practices as retail business moves to more extensive use of dynamic pricing, what consumers can do to protect themselves, how aware they are of the risks, and what business and government can do to... Di più

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Consumers and Product Insurance Purchase Decisions [EPUB]

This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc... Di più

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Consumers' Experience with Higher Cost Credit [EPUB]

This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s... Di più

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Mandatory Energy Rating and Disclosure for Existing Houses [EPUB]

This report examines options for mandatory disclosure of home energy ratings for existing houses across Canada and its potential impact on consumers’ decisions.This report is offered free of charge, but your voluntary payment will help support the research and advocacy of Consumers Cou... Di più

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Consumer Attitudes and Reducing the Impact of Counterfeit and Pirated Goods and Services [EPUB]

Counterfeiting and piracy impacts middle class jobs, new innovations and consumer health and safety. Experts forecast that if current trends continue, the total value globally of 'counterfeit' goods by 2022 will reach at least $991 billion. This does not take into account the economic, social, en... Di più

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Unit Pricing: Time for a National Approach [EPUB]

The widespread introduction of unit pricing labelling practices in most advanced globalized economies took place over 40 years ago, yet the majority of Canadian consumers still do not have access to reliable unit pricing information to assist them in making informed decisions. Quebec is the only ... Di più

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Home Energy Labels in Canada: How Well Do They Serve Consumers? [EPUB]

This report examines how consumers understand home energy labels and whether they want further information that is not currently available on these labels, in order to make informed home purchasing, renovating and upgrading decisions. The objective of the research behind this report was to identi... Di più

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Comments on RIAS Concerning Food and Drug Regulations: Standard Sizes & Unit Pricing [EPUB]

A spotlight on the Consumers Council of Canada's concerns arising from proposed amendments to Canada's Food and Drug Regulations and their supporting regulatory impact analysis statement prepared by the Canadian Food Inspection Agency, particularly concerning standard container sizes and another ... Di più

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Perspective on Ontario's Revocation of the Upholstered and Stuffed Articles Regulation [EPUB]

A consumer perspective on the revocation of Ontario's Upholstered and Stuffed Articles Regulation. ePUB.Your voluntary payment, should you choose to make one, helps the Consumers Council of Canada work to improve the marketplace for Canadian consumers.This report is offered free of charge, b... Di più

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