Digital Economy

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« La location avec option d’achat » : Les expériences des consommateurs - PDF

La présente étude évalue les renseignements que les consommateurs obtiennent avant de signer un contrat lorsqu’ils se présentent chez un marchand qui propose des articles à la location avec option d’achat (LOA). L’étude s’appuie su... Di più

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Consumer Attitudes and Reducing the Impact of Counterfeit and Pirated Goods and Services [EPUB]

Counterfeiting and piracy impacts middle class jobs, new innovations and consumer health and safety. Experts forecast that if current trends continue, the total value globally of 'counterfeit' goods by 2022 will reach at least $991 billion. This does not take into account the economic, social, en... Di più

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Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s... Di più

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Consumer Protection for the Modern Marketplace: Consumer Contracts - EPUB

The British Columbia Ministry of Public Safety and Solicitor General has been conducting a review of a number of B.C.’s consumer protection laws. The purpose of the review is to determine whether the laws reflect practices in the modern marketplace and continue to maintain a good bala... Di più

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Consumer Protection for the Modern Marketplace: Consumer Contracts - PDF

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Cyber Threats on Mobile Devices [PDF]

This research focused on identifying current and emerging risks and trends of cyber threats on mobile devices to the Canadian consumer; determining the nature and awareness and understanding of these risks and how, if at all, such risks can be mitigated; and recommending actions to be taken by co... Di più

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Do Smartphones Make for Smarter Consumers? [EPUB]

Research examining the emerging trend of large retailers in providing product and purchase information through smartphone applications. It identifies information that consumers use at point of purchase of products and the extent to which these applications meet their needs.This report is offered ... Di più

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Dynamic Pricing - Can Consumers Achieve the Benefits They Expect? [EPUB]

This research report outlines the possible harms to consumers from potentially exploitative pricing practices as retail business moves to more extensive use of dynamic pricing, what consumers can do to protect themselves, how aware they are of the risks, and what business and government can do to... Di più

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Energy Supply Issues – Weathering a Perfect Storm - EPUB

Multiple threats to energy supply are emerging simultaneously. A transformation to a ‘green’ electricity grid amid rising energy demand, severe weather incidents and cyber security threats amounts to a perfect storm that place retail energy supply in peril. This Consumers Council of C... Di più

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Energy Supply Issues – Weathering a Perfect Storm - PDF

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Federal Mandate Letters and the Canadian Consumer - EPUB

Consumers Council of Canada has attempted to piece together Canada’s consumer protection and empowerment priorities through a detailed review of Prime Minister Justin Trudeau’s December 2021 mandate letters to federal cabinet ministers.

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Federal Mandate Letters and the Canadian Consumer - PDF

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Improving Online Agreements: "It's Not Rocket Science!" [EPUB]

Studies show that Canadians are concerned about online privacy and e-commerce risk. Canadians seldom read, often for good reason, the online agreements necessary to understand and manage these risks. This report presents practical guidelines for the display of findable, usable and relevant online... Di più

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In Touch with e-Consumer Protection? [EPUB]

The Consumers Council of Canada's conference concerning e-consumer protection themes, documented in this report, created a timely opportunity for thought leaders in the private, public and not-for-profit sectors to discuss existing and emerging trends and consumer rights and responsibilities in e... Di più

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Le consommateur de produits et de services à la demande - PDF

Ce rapport fait état des points de vue des consommateurs sur les « consommateurs de produits et de services à la demande » et montre comment, en cette ère de l’instantanéité, l’accès rapide et particulièrement utile aux bien... Di più

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Le discernement des consommateurs dans leurs choix de souscrire aux garanties prolongées proposées lors de la vente d’un produit - PDF

Cette recherche s’intéresse aux attitudes et aux comportements que les consommateurs adoptent à l’égard des garanties prolongées proposées au moment de l’achat de gros électroménagers au Canada. Pour réaliser ce travail, la... Di più

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