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« La location avec option d’achat » : Les expériences des consommateurs - PDF

La présente étude évalue les renseignements que les consommateurs obtiennent avant de signer un contrat lorsqu’ils se présentent chez un marchand qui propose des articles à la location avec option d’achat (LOA). L’étude s’appuie su... Mehr

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A Case for Preservation of the Ombudsman for Banking Services and Investments [EPUB]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo... Mehr

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A Case for Preservation of the Ombudsman for Banking Services and Investments [PDF]

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A Consumer Advocate for Ontario - EPUB

Consumers Council of Canada policy option statement concerning the creation of an Office of the Consumer Advocate to report to the Ontario Legislature.

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A Consumer Advocate for Ontario - PDF

Consumers Council of Canada policy option statement concerning the creation of an Office of the Consumer Advocate to report to the Ontario Legislature.

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A Consumer Perspective on Home Renovation [EPUB]

When you first decide to undertake a home renovation of your own, your thinking about it may still be unclear. Whether you do the job yourself or intend to hire a contractor to do the work for you, there will be much to think about and decide to ensure a smooth process. The Consumers Council of C... Mehr

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A Consumer Perspective on Home Renovation: The Complete Series [PDF]

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A Decade of Consumer Action: Reports of Activities 2009-19 - PDF

Collected annual reports of activities of the Consumers Council of Canada, spanning from April 1, 2009 to March 31, 2019.

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A 'Sustained Institutional Role' for Consumer Organizations in 'Internal Trade' Harmonization

Research by the Consumers Council of Canada found the Canadian public expects well-resourced consumer groups to be part of any stakeholder process attached to negotiations among the federal and provincial governments concerning internal trade. This report is offered free of charge, but your volun... Mehr

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Building Effective, Capable Consumer Representation in Consultations and Organizations - EPUB

A guide to the inclusion of Consumer Representation by individuals and consumer organizations in regulatory processes and governance and in public policy development through consultation and public hearings. Effective consumer representation brings the consumer perspective to decision-making just... Mehr

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Building Effective, Capable Consumer Representation in Consultations and Organizations - PDF

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Canada's Upholstered and Stuffed Articles Regulations [EPUB]

A Consumers Council of Canada Spotlight Report on Canada’s Upholstered and Stuffed Articles Regulations prepared for members of the Canada Free Trade Agreement Regulatory Reconciliation and Cooperation Table (RCT). Consumers Council of Canada members have tracked the revocation by Canadian ... Mehr

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Canadian Consumers' Online Reputations - Awareness, Misuse and Repair [PDF]

A research project on the phenomenon of consumers' online identities being misused by others resulting in potential damage to a consumer's reputation, with a focus on the services of reputation repair offered by various organizations and businesses. This research conducted a practical and useful ... Mehr

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Canadian Consumers’ Experience of Clean Energy Technologies - EPUB

This document was produced preparatory to responding to a survey designed to collect insights from members of Consumers International on the experiences of household consumers with clean energy technologies. It is part of an international research and advocacy project to improve consumer ac... Mehr

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Canadian Consumers’ Experience of Clean Energy Technologies - PDF

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Class Actions and Access to Justice in Ontario [EPUB]

A Consumers Council of Canada Spotlight Report concerning class actions and access to justice in Ontario. Bill 161, The Smarter and Stronger Justice Act, while including many important and recommended reforms, includes changes specific changes to the Class Proceedings Act that threaten access to ... Mehr

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