Consumer Representation

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Time For A Real Federal Consumer Advocate [EPUB]

This report by the Consumers Council of Canada highlights the reasons and benefits for expanding the role of the Government of Canada’s proposed Canadian Consumer Advocate beyond receiving complaints. It argues the government needs to address the present patchwork and isolated responses to ... More

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Time For A Real Federal Consumer Advocate [PDF]

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Consumer Groups' Capacity to Assess Consumer Impacts of Policy Proposals [PDF]

A directive of the federal cabinet on streamlining regulations has given rise to a new Regulatory Impact Analysis Statement (RIAS) intended to incorporate, among other things, an assessment of the impact of proposed policies and regulations on consumers. Office of Consumer Affairs, Industry Canad... More

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A 'Sustained Institutional Role' for Consumer Organizations in 'Internal Trade' Harmonization

Research by the Consumers Council of Canada found the Canadian public expects well-resourced consumer groups to be part of any stakeholder process attached to negotiations among the federal and provincial governments concerning internal trade. This report is offered free of charge, but your volun... More

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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat... More

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Time For A Real Federal Consumer Advocate [EPUB]

Time For A Real Federal Consumer Advocate [PDF]

Consumer Groups' Capacity to Assess Consumer Impacts of Policy Proposals [PDF]

A 'Sustained Institutional Role' for Consumer Organizations in 'Internal Trade' Harmonization

Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]