Consumers Council of Canada

Submission to Measurement Canada’s  “Consultation on Moving Toward a More Flexible Legislative Framework” - PDF

Measurement Canada approached Consumers Council of Canada to provide its perspective on revising the legislative framework for trade measurement in Canada.While several factors contribute to a more viable, efficient, modern legislative framework, the Council’s comments, contained in this do...More

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Consumer Protection for the Modern Marketplace: Consumer Contracts - EPUB

The British Columbia Ministry of Public Safety and Solicitor General has been conducting a review of a number of B.C.’s consumer protection laws. The purpose of the review is to determine whether the laws reflect practices in the modern marketplace and continue to maintain a good bala...More

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Consumer Protection for the Modern Marketplace: Consumer Contracts - PDF

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Public Interest Network Perspectives: Consumer Marketplace Awareness-2022-EPUB

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This report summarizes the views shared by PIN participants in May 2022. Current views...More

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Public Interest Network Perspectives: Consumer Marketplace Awareness-2022-PDF

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Le discernement des consommateurs dans leurs choix de souscrire aux garanties prolongées proposées lors de la vente d’un produit - PDF

Cette recherche s’intéresse aux attitudes et aux comportements que les consommateurs adoptent à l’égard des garanties prolongées proposées au moment de l’achat de gros électroménagers au Canada. Pour réaliser ce travail, la...More

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Les attitudes des consommateurs et leur rôle dans l’atténuation des impacts associés aux produits contrefaits ou piratés ou aux services pirates - PDF

Le Conseil des consommateurs du Canada a mene un sondage national aupres des consommateurs, a mis sur pied des groupes de discussion et a mis en place un comite consultatif multipartite ad hoc afin d’explorer les attitudes des consommateurs canadiens a l’egard des produits contrefaits...More

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Les options quant au rôle institutionnel que les organismes de consommateurs ont à jouer au sein des initiatives d’harmonisation - PDF

Cette recherche étudie le contexte de l’Accord sur le commerce intérieur du Canada et examine les options qu’ont les organismes de consommateurs relativement au rôle institutionnel qu’ils ont à jouer au sein d’initiatives d’harmonisation, d...More

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Public Interest Network Perspectives: COVID-19 and Consumers [EPUB]

The Public Interest Network (PIN) is a national network of thoughtful, knowledgeable Canadian consumers. It is run by the Consumers Council of Canada and is free for residents of Canada to join. The Council consults the PIN about important public and consumer policy issues being considered by gov...More

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Report of the Consumer Group Panel on Food Information, Labelling and Advertising [EPUB]

The Consumer Group Panel on Food Information, Labelling and Advertising produced a landmark report concerning the consumer interest in food information. It represents the collaboration of six major Canadian consumer-focused organizations, including three Canadian multi-issue consumer groups and t...More

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Canadian Consumers' Online Reputations - Awareness, Misuse and Repair [PDF]

A research project on the phenomenon of consumers' online identities being misused by others resulting in potential damage to a consumer's reputation, with a focus on the services of reputation repair offered by various organizations and businesses. This research conducted a practical and useful ...More

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Renovation Rip-Offs: Problems and Solutions [PDF]

This report on the home renovation marketplace focuses on key causes of complaints, perceived problems and a variety of frameworks considered and existing to address consumer concerns. It attempts to go beyond the tips and checklists for hiring renovators and to assess the state of a seemingly tr...More

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Will Consumers Benefit from Enhanced Product Labeling on Energy-Efficient Products? [PDF]

Few studies have examined how Energy Star and EnerGuide labels are used and how well these labels are understood by consumers. It its unknown if consumers want information beyond what is currently on these labels to aid in making informed choices on energy efficient products. Historically it is k...More

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Stuck in the Middle: Consumers, Transaction Fees and Loyalty Programs [EPUB]

A force driving credit card transaction costs is increased rewards for loyalty programs. The funding for points/miles/cash rewards and other benefits is generally drawn from the fees paid on retail credit card transactions. This research provides a summary of publicly available information on dif...More

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Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s...More

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Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction...More

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