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Will Consumers Benefit from Enhanced Product Labeling on Energy-Efficient Products? [PDF]

Few studies have examined how Energy Star and EnerGuide labels are used and how well these labels are understood by consumers. It its unknown if consumers want information beyond what is currently on these labels to aid in making informed choices on energy efficient products. Historically it is k... More

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Unit Pricing: Time for a National Approach [EPUB]

The widespread introduction of unit pricing labelling practices in most advanced globalized economies took place over 40 years ago, yet the majority of Canadian consumers still do not have access to reliable unit pricing information to assist them in making informed decisions. Quebec is the only ... More

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Submission to Ontario Consultation Concerning Price Escalations and Consumer Protections Related to New Home Purchase Agreements - PDF

A response to the Ontario government’s consultation concerning new home purchase agreements.

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Submission to Ontario Consultation Concerning Price Escalations and Consumer Protections Related to New Home Purchase Agreements - EPUB

A response to the Ontario government’s consultation concerning new home purchase agreements.

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Submission to Measurement Canada’s  “Consultation on Moving Toward a More Flexible Legislative Framework” - PDF

Measurement Canada approached Consumers Council of Canada to provide its perspective on revising the legislative framework for trade measurement in Canada.While several factors contribute to a more viable, efficient, modern legislative framework, the Council’s comments, contained in this do... More

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Stuck in the Middle: Consumers, Transaction Fees and Loyalty Programs [EPUB]

A force driving credit card transaction costs is increased rewards for loyalty programs. The funding for points/miles/cash rewards and other benefits is generally drawn from the fees paid on retail credit card transactions. This research provides a summary of publicly available information on dif... More

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Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews [EPUB]

This report outlines harms to consumers from misleading, fraudulent, inauthentic and inappropriate reviews, what consumers can do to protect themselves, what business and government can do to ensure consumers’ rights are protected, as well as provides input into the ISO Technical Committee ... More

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Report of the Consumer Group Panel on Food Information, Labelling and Advertising [EPUB]

The Consumer Group Panel on Food Information, Labelling and Advertising produced a landmark report concerning the consumer interest in food information. It represents the collaboration of six major Canadian consumer-focused organizations, including three Canadian multi-issue consumer groups and t... More

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Renovation Rip-Offs: Problems and Solutions [PDF]

This report on the home renovation marketplace focuses on key causes of complaints, perceived problems and a variety of frameworks considered and existing to address consumer concerns. It attempts to go beyond the tips and checklists for hiring renovators and to assess the state of a seemingly tr... More

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Public Interest Network Perspectives: COVID-19 and Consumers [EPUB]

The Public Interest Network (PIN) is a national network of thoughtful, knowledgeable Canadian consumers. It is run by the Consumers Council of Canada and is free for residents of Canada to join. The Council consults the PIN about important public and consumer policy issues being considered by gov... More

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Public Interest Network Perspectives: Consumer Marketplace Awareness-2022-PDF

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This report summarizes the views shared by PIN participants in May 2022. Current views... More

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Public Interest Network Perspectives: Consumer Marketplace Awareness-2022-EPUB

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Presentation to the Ontario Standing Committee on Justice Policy Concerning Bill 142 - PDF

Oral presentation by the Consumers Council of Canada to the Ontario Standing Committee on Justice's review of Bill 142: "Better for Consumers, Better for Businesses Act, 2023"

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Presentation to Standing Committee on Agriculture and Agri-Food, Parliament of Canada - PDF

Speaking notes for Consumers Council of Canada presentation on April, 19, 2023, to the Standing Committee on Agriculture and Agri-Food, Parliament of Canada, on the subject of consumer empowerment during the current period of rapid food price inflation.

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Perspective on Ontario's Revocation of the Upholstered and Stuffed Articles Regulation [PDF]

A consumer perspective on the revocation of Ontario's Upholstered and Stuffed Articles Regulation. PDFYour voluntary payment, should you choose to make one, helps the Consumers Council of Canada work to improve the marketplace for Canadian consumers.This report is offered free of charge, but... More

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Perspective on Ontario's Revocation of the Upholstered and Stuffed Articles Regulation [EPUB]

A consumer perspective on the revocation of Ontario's Upholstered and Stuffed Articles Regulation. ePUB.Your voluntary payment, should you choose to make one, helps the Consumers Council of Canada work to improve the marketplace for Canadian consumers.This report is offered free of charge, b... More

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