Response to Order Issuing a Direction to the CRTC on a Renewed Approach to Telecommunications Policy
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Innovation, Science and Economic Development Canada asked for stakeholder input on its Minister’s proposal to issue a Direction to the Canadian Radio-television and Telecommunications Commission on a Renewed Approach to Telecommunications Policy. This paper published in July 2022 provides Consumers Council of Canada’s response to the request for comments. It discusses the need for an outcomes-based approach to consumer policy at the CRTC. Among the topics discussed:
Affordability
Reliable and high-quality service
Regionally and individually accessible services
Choice in service offerings
Fair contracts and effective redress
Marketing practices and advertising standards
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Response to Order Issuing a Direction to the CRTC on a Renewed Approach to Telecommunications Policy
