The Consumers Council of Canada's conference concerning e-consumer protection themes, documented in this report, created a timely opportunity for thought leaders in the private, public and not-for-profit sectors to discuss existing and emerging trends and consumer rights and responsibilities in e...
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Consumers Council of Canada invited 12 individuals representing the housing industry, skilled experts, and consumers, to join a panel to examine the impact of residential intensification. Panel members looked at where we have been and the shape of things to come. Following a consensus process, th...
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Studies show that Canadians are concerned about online privacy and e-commerce risk. Canadians seldom read, often for good reason, the online agreements necessary to understand and manage these risks. This report presents practical guidelines for the display of findable, usable and relevant online...
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Residential intensification has been a planning objective in Ontario for decades, but has recently followed a path quite different than in the past. The type of building that provides a home to many people can now be as tall as an office tower. New, multiple residential buildings, in Ontario and ...
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The Consumer Group Panel on Food Information, Labelling and Advertising produced a landmark report concerning the consumer interest in food information. It represents the collaboration of six major Canadian consumer-focused organizations, including three Canadian multi-issue consumer groups and t...
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The 2013 federal budget included a provision to eliminate tariffs on certain sports and athletic equipment, including ice skates and other hockey equipment. The government’s stated aim was to “reduce the gap in retail prices that Canadian consumers pay compared to those in the U.S.&rd...
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The Consumers Council of Canada's response to the Fall 2016 federal government consultation concerning a National Housing Strategy for Canada.
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Consumers consistently tell researchers that they are concerned about the impact of the products they purchase, and that they prefer to make purchases from organizations that take social and environmental responsibilities seriously. In Canada, a majority of members of the public are reportedly pa...
A directive of the federal cabinet on streamlining regulations has given rise to a new Regulatory Impact Analysis Statement (RIAS) intended to incorporate, among other things, an assessment of the impact of proposed policies and regulations on consumers. Office of Consumer Affairs, Industry Canad...
This study identified consumers of goods and services who are vulnerable and require assistance to examine the type and extent of the assistance they require. It identified the help provided to vulnerable consumers and examined the best methods and programs to deliver the required assistance to t...
Nanotechnology, one of the key emerging technologies of this century, can provide benefits that will only be realized if consumers are confident that any potential adverse effects of nanotechnologies are identified, studied and managed. This report is offered free of charge, but your voluntary pa...
A research project on the phenomenon of consumers' online identities being misused by others resulting in potential damage to a consumer's reputation, with a focus on the services of reputation repair offered by various organizations and businesses. This research conducted a practical and useful ...
This report on the home renovation marketplace focuses on key causes of complaints, perceived problems and a variety of frameworks considered and existing to address consumer concerns. It attempts to go beyond the tips and checklists for hiring renovators and to assess the state of a seemingly tr...
This report presents key considerations and elements of a household consumption strategy for Canada, within the context of the federal government's current efforts to develop a Sustainable Consumption and Production Framework. Embedding the household strategy within this broader SCP framework is ...
Since January 2009, Canadians have been able to use a Tax-Free Savings Account (TFSA) as part of their personal financial planning. Introduced in the February 2008 Federal Budget, the new TFSA could radically alter the way Canadians save for the future and manage their investments. Over the balan...
Research examining the emerging trend of large retailers in providing product and purchase information through smartphone applications. It identifies information that consumers use at point of purchase of products and the extent to which these applications meet their needs.This report is offered ...
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