Financial Services - Sort: Newest to Oldest

Le crédit à coût élevé : l’expérience client - PDF

Cette recherche porte principalement sur les renseignements que les consommateurs obtiennent lorsqu’ils tentent d’obtenir en personne ou en ligne un prêt à tempérament, c’est-à-dire un emprunt remboursable par versement. Elle met au jour les rés...More

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Entre l’arbre et l’écorce : les consommateurs, les frais de transaction et les programmes de fidélisation - PDF

Cette étude analyse les attitudes des consommateurs envers la relation qu’ils entretiennent avec les options de paiement et les programmes de fidélisation qui s’offrent à eux. La décision de poursuivre cette recherche découle des présentations...More

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Submission to Ontario Consultation on High-Cost Credit - EPUB

The Ontario provincial government signalled its intent to add consumer protections for borrowers of higher-cost instalment loans – the loans oered to consumers who do not or cannot seek conventional bank-issued credit. It issued a questionnaire to seek public comment. To prepare a response,...More

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Submission to Ontario Consultation on High-Cost Credit - PDF

The Ontario provincial government signalled its intent to add consumer protections for borrowers of higher-cost instalment loans – the loans oered to consumers who do not or cannot seek conventional bank-issued credit. It issued a questionnaire to seek public comment. To prepare a response,...More

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Tax-Free Savings Accounts: Early Consumer Experiences [PDF]

Since January 2009, Canadians have been able to use a Tax-Free Savings Account (TFSA) as part of their personal financial planning. Introduced in the February 2008 Federal Budget, the new TFSA could radically alter the way Canadians save for the future and manage their investments. Over the balan...More

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Stuck in the Middle: Consumers, Transaction Fees and Loyalty Programs [EPUB]

A force driving credit card transaction costs is increased rewards for loyalty programs. The funding for points/miles/cash rewards and other benefits is generally drawn from the fees paid on retail credit card transactions. This research provides a summary of publicly available information on dif...More

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Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s...More

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Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction...More

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Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions [EPUB]

This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect a...More

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Consumers and Product Insurance Purchase Decisions [EPUB]

This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc...More

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Consumers' Experience with Higher Cost Credit [EPUB]

This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s...More

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A Case for Preservation of the Ombudsman for Banking Services and Investments [EPUB]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo...More

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A Case for Preservation of the Ombudsman for Banking Services and Investments [PDF]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo...More

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Updating Canada's Payments Act – A Consumer Perspective Spotlight [PDF]

A summary of the Consumers Council of Canada's views concerning revisions to the Canadian Payments Act, as presented to Canada's Ministry of Finance. PDF version, suitable for tablets and computers. PDFAvailable to Consumers Council of Canada members at no additional charge in the member's librar...More

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Updating Canada's Payments Act – A Consumer Perspective Spotlight [EPUB]

A summary of the Consumers Council of Canada's views concerning revisions to the Canadian Payments Act, as presented to Canada's Ministry of Finance. ePUB version compatible with most eBook readers, smartphones, tablets and computers. EPUBAvailable to Consumers Council of Canada members at n...More

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