Response to Order Issuing a Direction to the CRTC on a Renewed Approach to Telecommunications Policy

Response to Order Issuing a Direction to the CRTC on a Renewed Approach to Telecommunications Policy
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Description

Innovation, Science and Economic Development Canada asked for stakeholder input on its Minister’s proposal to issue a Direction to the Canadian Radio-television and Telecommunications Commission on a Renewed Approach to Telecommunications Policy. This paper published in July 2022 provides Consumers Council of Canada’s response to the request for comments. It discusses the need for an outcomes-based approach to consumer policy at the CRTC.
Among the topics discussed:
  • Affordability
  • Reliable and high-quality service
  • Regionally and individually accessible services
  • Choice in service offerings
  • Fair contracts and effective redress
  • Marketing practices and advertising standards

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