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Since the outbreak of the COVID-19 pandemic, Consumers Council of Canada has questioned its Public Interest Network to gain insights into the experiences and attitudes of consumers. This report summarizes results of its seventh PIN participant survey during the pandemic, conducted in late August. The questionnaire and this report focuses on views about consumer redress.
The Public Interest Network (PIN) is a national network of thoughtful, knowledgeable Canadian consumers organized by the Consumers Council of Canada. Joining the PIN is free for residents of Canada. The Council consults the PIN about important public and consumer policy issues being considered by government, corporations and consumer organizations. PIN questionnaires are one way the Council connects with Canada’s consumers.