Consumer Complaints and Redress - Sort: Newest to Oldest

Class Actions and Access to Justice in Ontario [EPUB]

A Consumers Council of Canada Spotlight Report concerning class actions and access to justice in Ontario. Bill 161, The Smarter and Stronger Justice Act, while including many important and recommended reforms, includes changes specific changes to the Class Proceedings Act that threaten access to ...

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Research on Consumer Protection, Civil Enforcement and Consumer Advocacy [PDF]

This study identified consumers of goods and services who are vulnerable and require assistance to examine the type and extent of the assistance they require. It identified the help provided to vulnerable consumers and examined the best methods and programs to deliver the required assistance to t...

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Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions [EPUB]

This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect a...

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Consumers and Product Insurance Purchase Decisions [EPUB]

This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc...

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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat...

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A Case for Preservation of the Ombudsman for Banking Services and Investments [EPUB]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo...

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A Case for Preservation of the Ombudsman for Banking Services and Investments [PDF]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo...

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