Consumers Council of Canada has attempted to piece together Canada’s consumer protection and empowerment priorities through a detailed review of Prime Minister Justin Trudeau’s December 2021 mandate letters to federal cabinet ministers.
Digital content E-Book
Consumers Council of Canada has attempted to piece together Canada’s consumer protection and empowerment priorities through a detailed review of Prime Minister Justin Trudeau’s December 2021 mandate letters to federal cabinet ministers.
Digital content E-Book
This report is based on the results of a Consumers Council of Canada Public Interest Network questionnaire asking for perspectives around consumers’ views about redress. A similar PIN questionnaire from the same time a year ago is used as comparison. The PIN is a national network of thought...More
Digital content E-Book
This report is based on the results of a Consumers Council of Canada Public Interest Network questionnaire asking for perspectives around consumers’ views about redress. A similar PIN questionnaire from the same time a year ago is used as comparison. The PIN is a national network of thought...More
Digital content E-Book
Consumer’s Council of Canada’s response to the request by the federal Department of Finance to provide comments on its consultation paper entitled: Strengthening Canada’s External Complaint Handling System, issued in July 2021.
Digital content E-Book
Consumer’s Council of Canada’s response to the request by the federal Department of Finance to provide comments on its consultation paper entitled: Strengthening Canada’s External Complaint Handling System, issued in July 2021.
Digital content E-Book
Cette recherche met au jour les points de vue des consommateurs sur les systemes tiers de gestion des plaintes des consommateurs (c’est-a-dire les systemes de traitement des plaintes des consommateurs administres par des entites distinctes autres que des entreprises du secteur prive) et l&r...More
Digital content E-Book
Cette recherche s’intéresse aux attitudes et aux comportements que les consommateurs adoptent à l’égard des garanties prolongées proposées au moment de l’achat de gros électroménagers au Canada. Pour réaliser ce travail, la...More
Digital content E-Book
Since the outbreak of the COVID-19 pandemic, Consumers Council of Canada has questioned its Public Interest Network to gain insights into the experiences and attitudes of consumers. This report summarizes results of its seventh PIN participant survey during the pandemic, conducted in late Au...More
Digital content E-Book![Class Actions and Access to Justice in Ontario [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMjEwMDIvNDA5Ni9pLmpwZw==/240/i.jpg)
A Consumers Council of Canada Spotlight Report concerning class actions and access to justice in Ontario. Bill 161, The Smarter and Stronger Justice Act, while including many important and recommended reforms, includes changes specific changes to the Class Proceedings Act that threaten access to ...More
Digital content E-Book![Research on Consumer Protection, Civil Enforcement and Consumer Advocacy [PDF]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc1OTEvNDA5Ni9pLmpwZw==/240/i.jpg)
This study identified consumers of goods and services who are vulnerable and require assistance to examine the type and extent of the assistance they require. It identified the help provided to vulnerable consumers and examined the best methods and programs to deliver the required assistance to t...More
Digital content E-Book![Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc1NjQvNDA5Ni9pLmpwZw==/240/i.jpg)
This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect a...More
Digital content E-Book![Consumers and Product Insurance Purchase Decisions [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc1NjIvNDA5Ni9pLmpwZw==/240/i.jpg)
This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc...More
Digital content E-Book![Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc0NjgvNDA5Ni9pLmpwZw==/240/i.jpg)
This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat...More
Digital content E-Book![A Case for Preservation of the Ombudsman for Banking Services and Investments [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTEyNjIvNDA5Ni9pLmpwZw==/240/i.jpg)
A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo...More
Digital content E-Book![A Case for Preservation of the Ombudsman for Banking Services and Investments [PDF]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTEyNjEvNDA5Ni9pLmpwZw==/240/i.jpg)
A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo...More
Digital content E-Book