A Case for Preservation of the Ombudsman for Banking Services and Investments

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks for this defection and the advantages of having a single dispute resolution service for Canada's retail banking consumers governed according to public interest principles. EPUB

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