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Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s... More

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Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction... More

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Consumer Groups' Capacity to Assess Consumer Impacts of Policy Proposals [PDF]

A directive of the federal cabinet on streamlining regulations has given rise to a new Regulatory Impact Analysis Statement (RIAS) intended to incorporate, among other things, an assessment of the impact of proposed policies and regulations on consumers. Office of Consumer Affairs, Industry Canad... More

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Consumer Protection for the Modern Marketplace: Consumer Contracts - EPUB

The British Columbia Ministry of Public Safety and Solicitor General has been conducting a review of a number of B.C.’s consumer protection laws. The purpose of the review is to determine whether the laws reflect practices in the modern marketplace and continue to maintain a good bala... More

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Consumer Protection for the Modern Marketplace: Consumer Contracts - PDF

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Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions [EPUB]

This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect a... More

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Consumers and Product Insurance Purchase Decisions [EPUB]

This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc... More

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Consumers Council of Canada 2019-20 Annual Report of Activities [EPUB]

The Annual Report of Activities for the Consumers Council of Canada's 2019-20 fiscal year, April 1, 2019 to March 31, 2020.Available to Consumers Council of Canada members at no additional charge. Using the Web Player go to: My Account>My Content. Or just open an installed FluxPlayer... More

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Consumers Council of Canada Annual Report of Activities: 2019-20 - EPUB

Consumers Council of Canada's Annual Report of Activies for the period April 1, 2019 - March 31, 2020.

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Consumers Council of Canada Annual Report of Activities: 2020-21 - EPUB

Consumers Council of Canada Annual Report of Activities for the period April 1, 2020 - March 31, 2021.

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Consumers Council of Canada Parliamentary Submission: Federal Budget 2021 [EPUB]

A submission to the Standing Committee on Finance of the Parliament of Canada by the Consumers Council of Canada in response to its pre-budget consultations concerning the 2021 federal budget.Available to Consumers Council of Canada members at no additional charge. Using the Web Player go to... More

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Consumers Council of Canada Submission to HSO/CSA Consultation on National Long-Term Care Facilities - EPUB

Consumers Council of Canada’s submission to the HSO/CSA Consultation on National Long- Term Care Facilities, which was undertaken as a result of the impact of COVID-19 on the residents of Canada’s long-term care facilities.

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Consumers Council of Canada Submission to HSO/CSA Consultation on National Long-Term Care Facilities - PDF

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Cracking Down on Predatory Lending Faster - EPUB

Response by the Consumers Council of Canada to the 2023 consultation on predatory lending conducted by Canada’s Department of Finance.

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Cracking Down on Predatory Lending Faster - PDF

Response by the Consumers Council of Canada to the 2023 consultation on predatory lending conducted by Canada’s Department of Finance.

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Cyber Threats on Mobile Devices [PDF]

This research focused on identifying current and emerging risks and trends of cyber threats on mobile devices to the Canadian consumer; determining the nature and awareness and understanding of these risks and how, if at all, such risks can be mitigated; and recommending actions to be taken by co... More

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