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Tarification dynamique – Les consommateurs peuvent-ils en retirer tous les avantages attendus? - PDF

Cette recherche s’intéresse aux préjudices possibles que peuvent subir les consommateurs en raison de pratiques de tarification potentiellement exploitantes liées à l’application graduelle d’un système de tarification dynamique vers lequel se t... More

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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat... More

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Submission to Treasury Board Secretariat Consultation: Let’s Talk Regulations - PDF

Consumers Council of Canada’s submission to the Treasury Board Secretariat's Spring 2023 "Let's Talk Regulations: Consultation. This submission provides input on advancement of two concepts: (1) incorporation of internal documents by reference into regulation and (2) regulatory sandboxes. T... More

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Submission to Ontario's Review of the Consumer Protection Act, 2020 - PDF

A submission by the Consumers Council of Canada to the Ontario Ministry of Government and Consumer Services addressing opportunities to reform the Consumer Protection Act of Ontario and better empower and protect consumers resident in Ontario. It proposes improvements to the conduct of consu... More

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Submission to Ontario's Review of the Consumer Protection Act, 2020 - EPUB

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Submission to Ontario Consultation on High-Cost Credit - PDF

The Ontario provincial government signalled its intent to add consumer protections for borrowers of higher-cost instalment loans – the loans oered to consumers who do not or cannot seek conventional bank-issued credit. It issued a questionnaire to seek public comment. To prepare a response,... More

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Submission to Ontario Consultation on High-Cost Credit - EPUB

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Submission to Ontario Consultation Concerning Price Escalations and Consumer Protections Related to New Home Purchase Agreements - PDF

A response to the Ontario government’s consultation concerning new home purchase agreements.

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Submission to Ontario Consultation Concerning Price Escalations and Consumer Protections Related to New Home Purchase Agreements - EPUB

A response to the Ontario government’s consultation concerning new home purchase agreements.

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Submission to Measurement Canada’s  “Consultation on Moving Toward a More Flexible Legislative Framework” - PDF

Measurement Canada approached Consumers Council of Canada to provide its perspective on revising the legislative framework for trade measurement in Canada.While several factors contribute to a more viable, efficient, modern legislative framework, the Council’s comments, contained in this do... More

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Stuck in the Middle: Consumers, Transaction Fees and Loyalty Programs [EPUB]

A force driving credit card transaction costs is increased rewards for loyalty programs. The funding for points/miles/cash rewards and other benefits is generally drawn from the fees paid on retail credit card transactions. This research provides a summary of publicly available information on dif... More

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Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews [EPUB]

This report outlines harms to consumers from misleading, fraudulent, inauthentic and inappropriate reviews, what consumers can do to protect themselves, what business and government can do to ensure consumers’ rights are protected, as well as provides input into the ISO Technical Committee ... More

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Spotlight on the Canadian Centre for Cyber Security: Accountability to Consumers - PDF

A review of the Canadian Centre for Cyber Security’s services and accountability to Canadian consumers, based on what it reports on its website about protecting and promoting consumer rights.

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Spotlight on the Canadian Centre for Cyber Security: Accountability to Consumers - EPUB

A review of the Canadian Centre for Cyber Security’s services and accountability to Canadian consumers, based on what it reports on its website about protecting and promoting consumer rights.

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Speaking Points: Stakeholder Roundtable on Reforms to the Competition Act - PDF

Speaking points of the Consumers Council of Canada representatives to the stakeholder roundtable discussion about reforms to Canada's Competition Act, which was chaired by Andy Fillmore, M.P. (Halifax), Parliamentary Secretary to the Minister of Innovation, Science and Industry, April 24, 2023.

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Review of Ontario Electricity Energy Efficiency Programming - PDF

A response by Consumers Council of Canada to the Ontario Ministry of Energy’s “Electricity Energy Efficiency Programming Post, 2024” soliciting broad feedback from stakeholders and the public on the future of Ontario’s electricity energy efficiency programs (also known as ... More

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