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Public Interest Network Perspectives: Consumers and Sustainability, Safety and Future Needs - EPUB

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. In 2020, questionnaires focused primarily on issues related to COVID-19. This report, ... More

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Public Interest Network Perspectives: Consumers and Fraud - PDF

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This PIN questionnaire conducted in March 2021 concerned issues of fraud, both experie... More

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The On-Demand Consumer - EPUB

This Consumers Council of Canada research report reveals consumer views on the “on-demand consumer” and how the fast, convenient, and immediate access to goods and services using smartphones or computers have, if at all, changed their behaviour and expectations; impacted the way they ... More

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Public Interest Network Perspectives: COVID-19 and Consumers [EPUB]

The Public Interest Network (PIN) is a national network of thoughtful, knowledgeable Canadian consumers. It is run by the Consumers Council of Canada and is free for residents of Canada to join. The Council consults the PIN about important public and consumer policy issues being considered by gov... More

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Report of the Consumer Group Panel on Food Information, Labelling and Advertising [EPUB]

The Consumer Group Panel on Food Information, Labelling and Advertising produced a landmark report concerning the consumer interest in food information. It represents the collaboration of six major Canadian consumer-focused organizations, including three Canadian multi-issue consumer groups and t... More

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Incenting Energy Efficient Retrofits: Risks and Opportunities for Consumers [EPUB]

This research focused on the risks and opportunities for consumers of home energy efficiency retrofits and renovations driven by government and utility incentives. The resulting report examines how consumers benefit from incentive programs and what risks they assume when renovations or retro... More

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Updating Canada's Payments Act – A Consumer Perspective Spotlight [EPUB]

A summary of the Consumers Council of Canada's views concerning revisions to the Canadian Payments Act, as presented to Canada's Ministry of Finance. ePUB version compatible with most eBook readers, smartphones, tablets and computers. EPUBAvailable to Consumers Council of Canada members at n... More

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A Consumer Perspective on Home Renovation: The Complete Series [PDF]

When you first decide to undertake a home renovation of your own, your thinking about it may still be unclear. Whether you do the job yourself or intend to hire a contractor to do the work for you, there will be much to think about and decide to ensure a smooth process. The Consumers Coun... More

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A Consumer Perspective on Home Renovation [EPUB]

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A Case for Preservation of the Ombudsman for Banking Services and Investments [PDF]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo... More

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A Case for Preservation of the Ombudsman for Banking Services and Investments [EPUB]

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Updating Canada's Payments Act – A Consumer Perspective Spotlight [PDF]

A summary of the Consumers Council of Canada's views concerning revisions to the Canadian Payments Act, as presented to Canada's Ministry of Finance. PDF version, suitable for tablets and computers. PDFAvailable to Consumers Council of Canada members at no additional charge in the member's librar... More

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Perspective on Ontario's Revocation of the Upholstered and Stuffed Articles Regulation [EPUB]

A consumer perspective on the revocation of Ontario's Upholstered and Stuffed Articles Regulation. ePUB.Your voluntary payment, should you choose to make one, helps the Consumers Council of Canada work to improve the marketplace for Canadian consumers.This report is offered free of charge, b... More

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Comments on RIAS Concerning Food and Drug Regulations: Standard Sizes & Unit Pricing [EPUB]

A spotlight on the Consumers Council of Canada's concerns arising from proposed amendments to Canada's Food and Drug Regulations and their supporting regulatory impact analysis statement prepared by the Canadian Food Inspection Agency, particularly concerning standard container sizes and another ... More

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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat... More

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Home Energy Labels in Canada: How Well Do They Serve Consumers? [EPUB]

This report examines how consumers understand home energy labels and whether they want further information that is not currently available on these labels, in order to make informed home purchasing, renovating and upgrading decisions. The objective of the research behind this report was to identi... More

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