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Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions [EPUB]

This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect a... More

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Consumers and Product Insurance Purchase Decisions [EPUB]

This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc... More

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Consumers Council of Canada 2019-20 Annual Report of Activities [EPUB]

The Annual Report of Activities for the Consumers Council of Canada's 2019-20 fiscal year, April 1, 2019 to March 31, 2020.Available to Consumers Council of Canada members at no additional charge. Using the Web Player go to: My Account>My Content. Or just open an installed FluxPlayer... More

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Consumers Council of Canada Annual Report of Activities: 2019-20 - EPUB

Consumers Council of Canada's Annual Report of Activies for the period April 1, 2019 - March 31, 2020.

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Consumers Council of Canada Annual Report of Activities: 2020-21 - EPUB

Consumers Council of Canada Annual Report of Activities for the period April 1, 2020 - March 31, 2021.

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Consumers Council of Canada Annual Report of Activities: 2021-22 - EPUB

Consumers Council of Canada Annual Report of Activities for the period April 1, 2021 - March 31, 2022.

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Consumers Council of Canada Annual Report of Activities: 2022-23 - EPUB

The annual report of activities of the Consumers Council of Canada for its 2022-23 fiscal year.

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Consumers Council of Canada Parliamentary Submission: Federal Budget 2021 [EPUB]

A submission to the Standing Committee on Finance of the Parliament of Canada by the Consumers Council of Canada in response to its pre-budget consultations concerning the 2021 federal budget.Available to Consumers Council of Canada members at no additional charge. Using the Web Player go to... More

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Consumers Council of Canada Submission to HSO/CSA Consultation on National Long-Term Care Facilities - EPUB

Consumers Council of Canada’s submission to the HSO/CSA Consultation on National Long- Term Care Facilities, which was undertaken as a result of the impact of COVID-19 on the residents of Canada’s long-term care facilities.

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Consumers Council of Canada Submission to HSO/CSA Consultation on National Long-Term Care Facilities - PDF

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Consumers' Experience with Higher Cost Credit [EPUB]

This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s... More

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Cracking Down on Predatory Lending Faster - EPUB

Response by the Consumers Council of Canada to the 2023 consultation on predatory lending conducted by Canada’s Department of Finance.

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Cracking Down on Predatory Lending Faster - PDF

Response by the Consumers Council of Canada to the 2023 consultation on predatory lending conducted by Canada’s Department of Finance.

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Cyber Threats on Mobile Devices [PDF]

This research focused on identifying current and emerging risks and trends of cyber threats on mobile devices to the Canadian consumer; determining the nature and awareness and understanding of these risks and how, if at all, such risks can be mitigated; and recommending actions to be taken by co... More

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Do Smartphones Make for Smarter Consumers? [EPUB]

Research examining the emerging trend of large retailers in providing product and purchase information through smartphone applications. It identifies information that consumers use at point of purchase of products and the extent to which these applications meet their needs.This report is offered ... More

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Dynamic Pricing - Can Consumers Achieve the Benefits They Expect? [EPUB]

This research report outlines the possible harms to consumers from potentially exploitative pricing practices as retail business moves to more extensive use of dynamic pricing, what consumers can do to protect themselves, how aware they are of the risks, and what business and government can do to... More

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