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Spotlight on the Canadian Centre for Cyber Security: Accountability to Consumers - PDF

A review of the Canadian Centre for Cyber Security’s services and accountability to Canadian consumers, based on what it reports on its website about protecting and promoting consumer rights.

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Spotlight on the Canadian Centre for Cyber Security: Accountability to Consumers - EPUB

A review of the Canadian Centre for Cyber Security’s services and accountability to Canadian consumers, based on what it reports on its website about protecting and promoting consumer rights.

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Speaking Points: Stakeholder Roundtable on Reforms to the Competition Act - PDF

Speaking points of the Consumers Council of Canada representatives to the stakeholder roundtable discussion about reforms to Canada's Competition Act, which was chaired by Andy Fillmore, M.P. (Halifax), Parliamentary Secretary to the Minister of Innovation, Science and Industry, April 24, 2023.

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Review of Ontario Electricity Energy Efficiency Programming - PDF

A response by Consumers Council of Canada to the Ontario Ministry of Energy’s “Electricity Energy Efficiency Programming Post, 2024” soliciting broad feedback from stakeholders and the public on the future of Ontario’s electricity energy efficiency programs (also known as ... More

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Review of Ontario Electricity Energy Efficiency Programming - EPUB

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Response to the Department of Justice, Criminal Interest Rate Regulations - PDF

The Department of Justice has made public that it will receive comments on its proposed regulations governing the implementation of a lower Criminal Code Interest Rate of 35% APR contained in Section 347 of the Criminal Code, as specified in the Budget Implementation Act, 2023, No. 1. This ... More

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Response to the Department of Justice, Criminal Interest Rate Regulations - EPUB

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Response to strategic plan consultation of the Real Estate Council of Alberta - PDF

A response by the Consumers Council of Canada to the consultation of the Real Estate Council of Alberta concerning its strategic plan.

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Response to strategic plan consultation of the Real Estate Council of Alberta - EPUB

A response by the Consumers Council of Canada to the consultation of the Real Estate Council of Alberta concerning its strategic plan.

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Response to Order Issuing a Direction to the CRTC on a Renewed Approach to Telecommunications Policy

Innovation, Science and Economic Development Canada asked for stakeholder input on its Minister’s proposal to issue a Direction to the Canadian Radio-television and Telecommunications Commission on a Renewed Approach to Telecommunications Policy. This paper published in July 2022 provides C... More

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Response To Department of Finance Consultation: "Strengthening Canada’s External Complaint Handling System" - PDF

Consumer’s Council of Canada’s response to the request by the federal Department of Finance to provide comments on its consultation paper entitled: Strengthening Canada’s External Complaint Handling System, issued in July 2021.

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Response To Department of Finance Consultation: "Strengthening Canada’s External Complaint Handling System" - EPUB

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Residential Intensification: The Impact on Consumers [EPUB]

Consumers Council of Canada invited 12 individuals representing the housing industry, skilled experts, and consumers, to join a panel to examine the impact of residential intensification. Panel members looked at where we have been and the shape of things to come. Following a consensus process, th... More

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Residential Intensification: Density and Its Discontents [EPUB]

Residential intensification has been a planning objective in Ontario for decades, but has recently followed a path quite different than in the past. The type of building that provides a home to many people can now be as tall as an office tower. New, multiple residential buildings, in Ontario and ... More

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Research on Consumer Protection, Civil Enforcement and Consumer Advocacy [PDF]

This study identified consumers of goods and services who are vulnerable and require assistance to examine the type and extent of the assistance they require. It identified the help provided to vulnerable consumers and examined the best methods and programs to deliver the required assistance to t... More

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Réputation des consommateurs canadiens en ligne – Sensibilisation, abus et rétablissement - PDF

La réputation est une denrée précieuse. Les consommateurs et les tribunaux attribuent de la crédibilité aux informations en ligne, et cela peut nuire à la réputation de quelqu'un. Les consommateurs canadiens sont exposés à un risque i... More

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