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Tax-Free Savings Accounts: Early Consumer Experiences [PDF]

Since January 2009, Canadians have been able to use a Tax-Free Savings Account (TFSA) as part of their personal financial planning. Introduced in the February 2008 Federal Budget, the new TFSA could radically alter the way Canadians save for the future and manage their investments. Over the balan... More

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Sustainable Household Consumption: Key Considerations for a Canadian Strategy [PDF]

This report presents key considerations and elements of a household consumption strategy for Canada, within the context of the federal government's current efforts to develop a Sustainable Consumption and Production Framework. Embedding the household strategy within this broader SCP framework is ... More

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Renovation Rip-Offs: Problems and Solutions [PDF]

This report on the home renovation marketplace focuses on key causes of complaints, perceived problems and a variety of frameworks considered and existing to address consumer concerns. It attempts to go beyond the tips and checklists for hiring renovators and to assess the state of a seemingly tr... More

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Canadian Consumers' Online Reputations - Awareness, Misuse and Repair [PDF]

A research project on the phenomenon of consumers' online identities being misused by others resulting in potential damage to a consumer's reputation, with a focus on the services of reputation repair offered by various organizations and businesses. This research conducted a practical and useful ... More

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Nanotechnology and Its Impact on Consumers [PDF]

Nanotechnology, one of the key emerging technologies of this century, can provide benefits that will only be realized if consumers are confident that any potential adverse effects of nanotechnologies are identified, studied and managed. This report is offered free of charge, but your voluntary pa... More

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Research on Consumer Protection, Civil Enforcement and Consumer Advocacy [PDF]

This study identified consumers of goods and services who are vulnerable and require assistance to examine the type and extent of the assistance they require. It identified the help provided to vulnerable consumers and examined the best methods and programs to deliver the required assistance to t... More

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Consumer Groups' Capacity to Assess Consumer Impacts of Policy Proposals [PDF]

A directive of the federal cabinet on streamlining regulations has given rise to a new Regulatory Impact Analysis Statement (RIAS) intended to incorporate, among other things, an assessment of the impact of proposed policies and regulations on consumers. Office of Consumer Affairs, Industry Canad... More

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Enhancing the Credibility of Social Responsibility Claims Among Canadian Consumers [PDF]

Consumers consistently tell researchers that they are concerned about the impact of the products they purchase, and that they prefer to make purchases from organizations that take social and environmental responsibilities seriously. In Canada, a majority of members of the public are reportedly pa... More

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Towards a National Housing Strategy [EPUB]

The Consumers Council of Canada's response to the Fall 2016 federal government consultation concerning a National Housing Strategy for Canada.Available to Consumers Council of Canada members at no additional charge. Using the Web Player go to: My Account>My Content. Or just open an instal... More

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Hockey Equipment Comparison Price Study, 2013 vs. 2014, Canada and United States [EPUB]

The 2013 federal budget included a provision to eliminate tariffs on certain sports and athletic equipment, including ice skates and other hockey equipment. The government’s stated aim was to “reduce the gap in retail prices that Canadian consumers pay compared to those in the U.S.&rd... More

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Residential Intensification: Density and Its Discontents [EPUB]

Residential intensification has been a planning objective in Ontario for decades, but has recently followed a path quite different than in the past. The type of building that provides a home to many people can now be as tall as an office tower. New, multiple residential buildings, in Ontario and ... More

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Improving Online Agreements: "It's Not Rocket Science!" [EPUB]

Studies show that Canadians are concerned about online privacy and e-commerce risk. Canadians seldom read, often for good reason, the online agreements necessary to understand and manage these risks. This report presents practical guidelines for the display of findable, usable and relevant online... More

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Residential Intensification: The Impact on Consumers [EPUB]

Consumers Council of Canada invited 12 individuals representing the housing industry, skilled experts, and consumers, to join a panel to examine the impact of residential intensification. Panel members looked at where we have been and the shape of things to come. Following a consensus process, th... More

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In Touch with e-Consumer Protection? [EPUB]

The Consumers Council of Canada's conference concerning e-consumer protection themes, documented in this report, created a timely opportunity for thought leaders in the private, public and not-for-profit sectors to discuss existing and emerging trends and consumer rights and responsibilities in e... More

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Building Effective, Capable Consumer Representation in Consultations and Organizations - EPUB

A guide to the inclusion of Consumer Representation by individuals and consumer organizations in regulatory processes and governance and in public policy development through consultation and public hearings. Effective consumer representation brings the consumer perspective to decision-making just... More

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Building Effective, Capable Consumer Representation in Consultations and Organizations - PDF

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