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A Case for Preservation of the Ombudsman for Banking Services and Investments [EPUB]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo... More

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A Case for Preservation of the Ombudsman for Banking Services and Investments [PDF]

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A Consumer Perspective on Home Renovation [EPUB]

When you first decide to undertake a home renovation of your own, your thinking about it may still be unclear. Whether you do the job yourself or intend to hire a contractor to do the work for you, there will be much to think about and decide to ensure a smooth process. The Consumers Council of C... More

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A Consumer Perspective on Home Renovation: The Complete Series [PDF]

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Updating Canada's Payments Act – A Consumer Perspective Spotlight [PDF]

A summary of the Consumers Council of Canada's views concerning revisions to the Canadian Payments Act, as presented to Canada's Ministry of Finance. PDF version, suitable for tablets and computers. PDFAvailable to Consumers Council of Canada members at no additional charge in the member's librar... More

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Updating Canada's Payments Act – A Consumer Perspective Spotlight [EPUB]

A summary of the Consumers Council of Canada's views concerning revisions to the Canadian Payments Act, as presented to Canada's Ministry of Finance. ePUB version compatible with most eBook readers, smartphones, tablets and computers. EPUBAvailable to Consumers Council of Canada members at n... More

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Incenting Energy Efficient Retrofits: Risks and Opportunities for Consumers [EPUB]

This research focused on the risks and opportunities for consumers of home energy efficiency retrofits and renovations driven by government and utility incentives. The resulting report examines how consumers benefit from incentive programs and what risks they assume when renovations or retro... More

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Think Consumers – January 2024 - EPUB

Canada's e-Periodical Serving the Consumer Protection and Empowerment Professional CommunityInside This Issue:What’s Next for Canada’s Competition Enforcement?Parliament has given Canada’s Competition Bureau more money and power to do its job. So what should be next? We ask some... More

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A Review of the Consumer Interest in Select Delegated Administrative Authorities from a Governance Perspective - EPUB

After 25 years of experience with DAAs delivering regulatory services to the public, governments continue to seek more efficient, effective administration of licensing and safety programs. This report examines the DAA model, to help consumers, government planners and existing DAAs explore t... More

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Presentation to Standing Committee on Agriculture and Agri-Food, Parliament of Canada - PDF

Speaking notes for Consumers Council of Canada presentation on April, 19, 2023, to the Standing Committee on Agriculture and Agri-Food, Parliament of Canada, on the subject of consumer empowerment during the current period of rapid food price inflation.

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Consumers Council of Canada Annual Report of Activities: 2021-22 - EPUB

Consumers Council of Canada Annual Report of Activities for the period April 1, 2021 - March 31, 2022.

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Open Banking: Increasing Consumer Awareness - PDF

The introduction of an ‘open banking’ system in Canada will be a significant development potentially impacting the Canadian consumer significantly. The federal government has conducted a consultation through an Advisory Committee. The Committee issued a final report, which oers a guid... More

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Gasoline Standards, Measurement and Pricing in Canada - EPUB

Canadians rely on gasoline to fuel transportation, making it is an essential commodity, so the ever-changing price of gasoline gets a lot of consumer attention.Rapid changes in gasoline prices — particularly upward ones — and the dynamic fluctuation of prices lead many motorists to qu... More

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The On-Demand Consumer - PDF

This Consumers Council of Canada research report reveals consumer views on the “on-demand consumer” and how the fast, convenient, and immediate access to goods and services using smartphones or computers have, if at all, changed their behaviour and expectations; impacted the way they ... More

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Canada's Upholstered and Stuffed Articles Regulations [PDF]

A Consumers Council of Canada Spotlight Report on Canada’s Upholstered and Stuffed Articles Regulations prepared for members of the Canada Free Trade Agreement Regulatory Reconciliation and Cooperation Table (RCT). Consumers Council of Canada members have tracked the revocation by Canadian ... More

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Report of the Consumer Group Panel on Food Information, Labelling and Advertising [EPUB]

The Consumer Group Panel on Food Information, Labelling and Advertising produced a landmark report concerning the consumer interest in food information. It represents the collaboration of six major Canadian consumer-focused organizations, including three Canadian multi-issue consumer groups and t... More

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