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Canadian Consumers’ Experience of Clean Energy Technologies - EPUB

This document was produced preparatory to responding to a survey designed to collect insights from members of Consumers International on the experiences of household consumers with clean energy technologies. It is part of an international research and advocacy project to improve consumer ac... More

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Canadian Consumers’ Experience of Clean Energy Technologies - PDF

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Class Actions and Access to Justice in Ontario [EPUB]

A Consumers Council of Canada Spotlight Report concerning class actions and access to justice in Ontario. Bill 161, The Smarter and Stronger Justice Act, while including many important and recommended reforms, includes changes specific changes to the Class Proceedings Act that threaten access to ... More

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Co-living: A Room of One's Own [EPUB]

As household expenses outpace wages, more people are living with roommates. The 2016 census shows that Canadian multi-generational households are the fastest-growing. Non-census family households of two or more persons, such as roommates or siblings, and other family households excluding multi-ge... More

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Comments on RIAS Concerning Food and Drug Regulations: Standard Sizes & Unit Pricing [EPUB]

A spotlight on the Consumers Council of Canada's concerns arising from proposed amendments to Canada's Food and Drug Regulations and their supporting regulatory impact analysis statement prepared by the Canadian Food Inspection Agency, particularly concerning standard container sizes and another ... More

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Consumer Attitudes and Reducing the Impact of Counterfeit and Pirated Goods and Services [EPUB]

Counterfeiting and piracy impacts middle class jobs, new innovations and consumer health and safety. Experts forecast that if current trends continue, the total value globally of 'counterfeit' goods by 2022 will reach at least $991 billion. This does not take into account the economic, social, en... More

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Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s... More

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Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction... More

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Consumer Groups' Capacity to Assess Consumer Impacts of Policy Proposals [PDF]

A directive of the federal cabinet on streamlining regulations has given rise to a new Regulatory Impact Analysis Statement (RIAS) intended to incorporate, among other things, an assessment of the impact of proposed policies and regulations on consumers. Office of Consumer Affairs, Industry Canad... More

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Consumer Protection for the Modern Marketplace: Consumer Contracts - EPUB

The British Columbia Ministry of Public Safety and Solicitor General has been conducting a review of a number of B.C.’s consumer protection laws. The purpose of the review is to determine whether the laws reflect practices in the modern marketplace and continue to maintain a good bala... More

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Consumer Protection for the Modern Marketplace: Consumer Contracts - PDF

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Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions [EPUB]

This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect a... More

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Consumers and Product Insurance Purchase Decisions [EPUB]

This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc... More

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Consumers Council of Canada 2019-20 Annual Report of Activities [EPUB]

The Annual Report of Activities for the Consumers Council of Canada's 2019-20 fiscal year, April 1, 2019 to March 31, 2020.Available to Consumers Council of Canada members at no additional charge. Using the Web Player go to: My Account>My Content. Or just open an installed FluxPlayer... More

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Consumers Council of Canada Annual Report of Activities: 2019-20 - EPUB

Consumers Council of Canada's Annual Report of Activies for the period April 1, 2019 - March 31, 2020.

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Consumers Council of Canada Annual Report of Activities: 2020-21 - EPUB

Consumers Council of Canada Annual Report of Activities for the period April 1, 2020 - March 31, 2021.

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