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Public Interest Network Perspectives: COVID-19 and Consumers [EPUB]
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Public Interest Network Perspectives: COVID-19 and Consumers [EPUB]

The Public Interest Network (PIN) is a national network of thoughtful, knowledgeable Canadian consumers. It is run by the Consumers Council of Canada and is free for residents of Canada to join. The Council consults the PIN about important public and consumer policy issues being considered by gov...More

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Renovation Rip-Offs: Problems and Solutions [PDF]

Renovation Rip-Offs: Problems and Solutions [PDF]

This report on the home renovation marketplace focuses on key causes of complaints, perceived problems and a variety of frameworks considered and existing to address consumer concerns. It attempts to go beyond the tips and checklists for hiring renovators and to assess the state of a seemingly tr...More

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Consumer Experiences in Online Payday Loans [EPUB]

Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s...More

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Consumer Experiences with Rent-to-Own [EPUB]

Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction...More

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Consumers and Product Insurance Purchase Decisions [EPUB]

Consumers and Product Insurance Purchase Decisions [EPUB]

This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc...More

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Consumers' Experience with Higher Cost Credit [EPUB]

Consumers' Experience with Higher Cost Credit [EPUB]

This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s...More

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