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Renovation Rip-Offs: Problems and Solutions [PDF]

Renovation Rip-Offs: Problems and Solutions [PDF]

This report on the home renovation marketplace focuses on key causes of complaints, perceived problems and a variety of frameworks considered and existing to address consumer concerns. It attempts to go beyond the tips and checklists for hiring renovators and to assess the state of a seemingly tr...

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Consumer Experiences in Online Payday Loans [EPUB]

Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s...

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Consumer Experiences with Rent-to-Own [EPUB]

Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction...

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Dynamic Pricing - Can Consumers Achieve the Benefits They Expect? [EPUB]

Dynamic Pricing - Can Consumers Achieve the Benefits They Expect? [EPUB]

This research report outlines the possible harms to consumers from potentially exploitative pricing practices as retail business moves to more extensive use of dynamic pricing, what consumers can do to protect themselves, how aware they are of the risks, and what business and government can do to...

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Consumers and Product Insurance Purchase Decisions [EPUB]

Consumers and Product Insurance Purchase Decisions [EPUB]

This report examines consumer experiences, attitudes and common misunderstandings with extended coverage programs such as “product protection plans” or “extended service plans”. This report is offered free of charge, but your voluntary payment will help support the researc...

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Consumers' Experience with Higher Cost Credit [EPUB]

Consumers' Experience with Higher Cost Credit [EPUB]

This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s...

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Mandatory Energy Rating and Disclosure for Existing Houses [EPUB]

Mandatory Energy Rating and Disclosure for Existing Houses [EPUB]

This report examines options for mandatory disclosure of home energy ratings for existing houses across Canada and its potential impact on consumers’ decisions.This report is offered free of charge, but your voluntary payment will help support the research and advocacy of Consumers Cou...

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Unit Pricing: Time for a National Approach [EPUB]

Unit Pricing: Time for a National Approach [EPUB]

The widespread introduction of unit pricing labelling practices in most advanced globalized economies took place over 40 years ago, yet the majority of Canadian consumers still do not have access to reliable unit pricing information to assist them in making informed decisions. Quebec is the only ...

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Home Energy Labels in Canada: How Well Do They Serve Consumers? [EPUB]

Home Energy Labels in Canada: How Well Do They Serve Consumers? [EPUB]

This report examines how consumers understand home energy labels and whether they want further information that is not currently available on these labels, in order to make informed home purchasing, renovating and upgrading decisions. The objective of the research behind this report was to identi...

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