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A periodical issued six times a year to serve Canada's consumer protection and empowerment professional community. Think Consumers is available by single copy or subscription. New subscribers receive one free month of access before billing starts. Members of the Council receive a complimentary subscription.
Inside this issue:
Complain, Complain, Complain: Do's and Don'ts of Complaint Management – Complaint handling specialists from Ombudsman for Banking Services and Investments and Commission for Complaints in Telecom-Television Services discuss lessons learned in their challenging roles.
The COVID Impact on Lower Income Households – Researchers from the Canadian Financial Diaries project reveal their detailed findings about impacts on a selection of Winnipeg households.
Auto Pricing Studies Showcase Enforcement Gaps – Research from the Automobile Consumer Coalition reports on compliance with provincial sales rules and regulations nationally by auto dealers. And the annual report of the Ontario Motor Vehicle Industry Council supports some similar conclusions.
Global Consumer Issues Familiar to Canadians – The COVID-19 experiences of consumers are strikingly similar globally. And so are some other marketplace troubles.
Action – Financial Consumer Agency of Canada lifts the invisibility cloak from misbehaving financial institutions. Supreme Court of Canada takes aim at unconscionable contract terms.
Tales from the U.S. Consumer Protection Frontier – Consumer Federation of America's annual report on consumer complaints is out. And novel new fraud ideas emerge in America – land of opportunity.
Unpredictable First Year for FCAC Commissioner – An exclusive interview with Financial Consumer Agency of Canada's new commissioner and the challenges of arriving on the job to deal with two kinds of pandemics.
The Revolving Door – Key personnel changes in the federal cabinet, at the U.S. Consumer Financial Protection Bureau, Ombudsman for Banking Services and Investments, Payments Canada and Ontario Motor Vehicle Industry Council.
And much more.