Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews [EPUB]

This report outlines harms to consumers from misleading, fraudulent, inauthentic and inappropriate reviews, what consumers can do to protect themselves, what business and government can do to ensure consumers’ rights are protected, as well as provides input into the ISO Technical Committee on Online Reputation, and more specifically their International Working Group on Consumer Online Reviews.
This report is offered free of charge, but your voluntary payment will help support the research and advocacy of Consumers Council of Canada.

Available to Consumers Council of Canada members at no additional charge in the member's library.