Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions [EPUB]
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This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect and are affected by these trends. This report is offered free of charge, but your voluntary payment will help support the research and advocacy of Consumers Council of Canada.
Available to Consumers Council of Canada members at no additional charge in the member's library.
Les moyens de recours des consommateurs, la rétrofacturation et les réactions des commerçants dans un contexte de transactions à distance - PDF
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