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Consumer Protection for the Modern Marketplace: Consumer Contracts - EPUB

The British Columbia Ministry of Public Safety and Solicitor General has been conducting a review of a number of B.C.’s consumer protection laws. The purpose of the review is to determine whether the laws reflect practices in the modern marketplace and continue to maintain a good bala...More

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Consumer Protection for the Modern Marketplace: Consumer Contracts - PDF

The British Columbia Ministry of Public Safety and Solicitor General has been conducting a review of a number of B.C.’s consumer protection laws. The purpose of the review is to determine whether the laws reflect practices in the modern marketplace and continue to maintain a good bala...More

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Response to Order Issuing a Direction to the CRTC on a Renewed Approach to Telecommunications Policy

Innovation, Science and Economic Development Canada asked for stakeholder input on its Minister’s proposal to issue a Direction to the Canadian Radio-television and Telecommunications Commission on a Renewed Approach to Telecommunications Policy. This paper published in July 2022 provides C...More

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Energy Supply Issues – Weathering a Perfect Storm - EPUB

Multiple threats to energy supply are emerging simultaneously. A transformation to a ‘green’ electricity grid amid rising energy demand, severe weather incidents and cyber security threats amounts to a perfect storm that place retail energy supply in peril. This Consumers Council of C...More

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Energy Supply Issues – Weathering a Perfect Storm - PDF

Multiple threats to energy supply are emerging simultaneously. A transformation to a ‘green’ electricity grid amid rising energy demand, severe weather incidents and cyber security threats amounts to a perfect storm that place retail energy supply in peril. This Consumers Council of C...More

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Federal Mandate Letters and the Canadian Consumer - EPUB

Consumers Council of Canada has attempted to piece together Canada’s consumer protection and empowerment priorities through a detailed review of Prime Minister Justin Trudeau’s December 2021 mandate letters to federal cabinet ministers.

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Federal Mandate Letters and the Canadian Consumer - PDF

Consumers Council of Canada has attempted to piece together Canada’s consumer protection and empowerment priorities through a detailed review of Prime Minister Justin Trudeau’s December 2021 mandate letters to federal cabinet ministers.

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Open Banking: Increasing Consumer Awareness - EPUB

The introduction of an ‘open banking’ system in Canada will be a significant development potentially impacting the Canadian consumer significantly. The federal government has conducted a consultation through an Advisory Committee. The Committee issued a final report, which oers a guid...More

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Open Banking: Increasing Consumer Awareness - PDF

The introduction of an ‘open banking’ system in Canada will be a significant development potentially impacting the Canadian consumer significantly. The federal government has conducted a consultation through an Advisory Committee. The Committee issued a final report, which oers a guid...More

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Spotlight on the Canadian Centre for Cyber Security: Accountability to Consumers - EPUB

A review of the Canadian Centre for Cyber Security’s services and accountability to Canadian consumers, based on what it reports on its website about protecting and promoting consumer rights.

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Spotlight on the Canadian Centre for Cyber Security: Accountability to Consumers - PDF

A review of the Canadian Centre for Cyber Security’s services and accountability to Canadian consumers, based on what it reports on its website about protecting and promoting consumer rights.

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Réputation des consommateurs canadiens en ligne – Sensibilisation, abus et rétablissement - PDF

La réputation est une denrée précieuse. Les consommateurs et les tribunaux attribuent de la crédibilité aux informations en ligne, et cela peut nuire à la réputation de quelqu'un. Les consommateurs canadiens sont exposés à un risque i...More

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Les téléphones intelligents aident-ils les consommateurs à être plus avisés? - PDF

Les smartphones, le phénomène des applications, les réseaux sociaux, le volume considérable d'informations et la facilité d'accès à l'information contribuent tous à révolutionner l'expérience d'achat des consommateurs.Ce tout n...More

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« La location avec option d’achat » : Les expériences des consommateurs - PDF

La présente étude évalue les renseignements que les consommateurs obtiennent avant de signer un contrat lorsqu’ils se présentent chez un marchand qui propose des articles à la location avec option d’achat (LOA). L’étude s’appuie su...More

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Le discernement des consommateurs dans leurs choix de souscrire aux garanties prolongées proposées lors de la vente d’un produit - PDF

Cette recherche s’intéresse aux attitudes et aux comportements que les consommateurs adoptent à l’égard des garanties prolongées proposées au moment de l’achat de gros électroménagers au Canada. Pour réaliser ce travail, la...More

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Les expériences des consommateurs en matière de prêt sur salaire en ligne - PDF

Cette étude analyse le contexte des prêts sur salaire en ligne dans lequel se situent les consommateurs canadiens qui cherchent à obtenir ce type de prêt, et elle cherche plus particulièrement à évaluer les sites que les consommateurs sont susceptibl...More

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