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Une analyse de l’intérêt des consommateurs pour certains organismes d’application délégataires sous le rapport de la gouvernance - PDF

Une analyse de l’intérêt des consommateurs pour certains organismes d’application délégataires sous le rapport de la gouvernance - PDF

Après 25 années d’expérience en matière de prestation de services de réglementation par les organismes d’application délégataires (OAD) au public, les gouvernements continuent à rechercher des façons d’accroître l’efficacité et l’efficience de l’administration des programmes de licences et de séc... More

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Time For A Real Federal Consumer Advocate [PDF]

Time For A Real Federal Consumer Advocate [PDF]

This report by the Consumers Council of Canada highlights the reasons and benefits for expanding the role of the Government of Canada’s proposed Canadian Consumer Advocate beyond receiving complaints. It argues the government needs to address the present patchwork and isolated responses to consum... More

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Time For A Real Federal Consumer Advocate [EPUB]

Time For A Real Federal Consumer Advocate [EPUB]

This report by the Consumers Council of Canada highlights the reasons and benefits for expanding the role of the Government of Canada’s proposed Canadian Consumer Advocate beyond receiving complaints. It argues the government needs to address the present patchwork and isolated responses to consum... More

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Submission to Ontario's Review of the Consumer Protection Act, 2020 - PDF

Submission to Ontario's Review of the Consumer Protection Act, 2020 - PDF

A submission by the Consumers Council of Canada to the Ontario Ministry of Government and Consumer Services addressing opportunities to reform the Consumer Protection Act of Ontario and better empower and protect consumers resident in Ontario. It proposes improvements to the conduct of consumer p... More

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Making Consumer and Public Interests a Priority in Standards - PDF

Making Consumer and Public Interests a Priority in Standards - PDF

Consumers Council of Canada provides recommendations for the design and development of a National Standards Strategy that gives priority to consumer and public interests. Unlike many countries where national standards bodies are private corporations, Canadian citizens pay directly for their stand... More

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Making Consumer and Public Interests a Priority in Standards - EPUB

Making Consumer and Public Interests a Priority in Standards - EPUB

Consumers Council of Canada provides recommendations for the design and development of a National Standards Strategy that gives priority to consumer and public interests. Unlike many countries where national standards bodies are private corporations, Canadian citizens pay directly for their stand... More

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Les options quant au rôle institutionnel que les organismes de consommateurs ont à jouer au sein des initiatives d’harmonisation - PDF

Les options quant au rôle institutionnel que les organismes de consommateurs ont à jouer au sein des initiatives d’harmonisation - PDF

Cette recherche étudie le contexte de l’Accord sur le commerce intérieur du Canada et examine les options qu’ont les organismes de consommateurs relativement au rôle institutionnel qu’ils ont à jouer au sein d’initiatives d’harmonisation, dans une perspective de continuité, en vertu du cadre de c... More

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Les « super-plaignants » - PDF

Les « super-plaignants » - PDF

Cette recherche met au jour les points de vue des consommateurs sur les systemes tiers de gestion des plaintes des consommateurs (c’est-a-dire les systemes de traitement des plaintes des consommateurs administres par des entites distinctes autres que des entreprises du secteur prive) et l’etat de... More

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Fairness for Ontario Consumers - PDF

Fairness for Ontario Consumers - PDF

Submission by the Consumers Council of Canada to the Ontario Legislature Standing Committee on Justice Policy concerning Bill 142 “Better for Consumers, Better for Businesses Act, 2023”.

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