Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions

Consumer Redress, Chargebacks and Merchant Responses in Distant Transactions

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Description

This report concerns consumer attitudes and merchant responses related to disputes in e-commerce (or distant) transactions. It examines what consumers do to reconcile disputes with merchants, how merchants respond to what consumers do, how changing accounts management and debt collection affect and are affected by these trends.
This report is offered free of charge, but your voluntary payment will help support the research and advocacy of Consumers Council of Canada.

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