This Consumers Council of Canada research report reveals consumer views on the “on-demand consumer” and how the fast, convenient, and immediate access to goods and services using smartphones or computers have, if at all, changed their behaviour and expectations; impacted the way they ...
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This Consumers Council of Canada research report reveals consumer views on the “on-demand consumer” and how the fast, convenient, and immediate access to goods and services using smartphones or computers have, if at all, changed their behaviour and expectations; impacted the way they ...
Ce rapport fait état des points de vue des consommateurs sur les « consommateurs de produits et de services à la demande » et montre comment, en cette ère de l’instantanéité, l’accès rapide et particulièrement utile aux bien...
![Consumers' Experience with Higher Cost Credit [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc1NjEvNDA5Ni9pLmpwZw==/240/i.jpg)
This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s...
download E-Book![Consumer Experiences with Rent-to-Own [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc1NjYvNDA5Ni9pLmpwZw==/240/i.jpg)
The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction...
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Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This PIN questionnaire conducted in March 2021 concerned issues of fraud, both experie...
Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This PIN questionnaire conducted in March 2021 concerned issues of fraud, both experie...
download E-Book![Time For A Real Federal Consumer Advocate [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMjQyNTcvNDA5Ni9pLmpwZw==/240/i.jpg)
This report by the Consumers Council of Canada highlights the reasons and benefits for expanding the role of the Government of Canada’s proposed Canadian Consumer Advocate beyond receiving complaints. It argues the government needs to address the present patchwork and isolated responses to ...
download E-Book![Consumer Experiences in Online Payday Loans [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc1NjkvNDA5Ni9pLmpwZw==/240/i.jpg)
To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s...
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Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. In 2020, questionnaires focused primarily on issues related to COVID-19. This report, ...
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A submission by the Consumers Council of Canada to the Ontario Ministry of Government and Consumer Services addressing opportunities to reform the Consumer Protection Act of Ontario and better empower and protect consumers resident in Ontario. It proposes improvements to the conduct of consu...
download E-Book![Canada's Upholstered and Stuffed Articles Regulations [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTkzMzgvNDA5Ni9pLmpwZw==/240/i.jpg)
A Consumers Council of Canada Spotlight Report on Canada’s Upholstered and Stuffed Articles Regulations prepared for members of the Canada Free Trade Agreement Regulatory Reconciliation and Cooperation Table (RCT). Consumers Council of Canada members have tracked the revocation by Canadian...
download E-Book![Research on Consumer Protection, Civil Enforcement and Consumer Advocacy [PDF]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc1OTEvNDA5Ni9pLmpwZw==/240/i.jpg)
This study identified consumers of goods and services who are vulnerable and require assistance to examine the type and extent of the assistance they require. It identified the help provided to vulnerable consumers and examined the best methods and programs to deliver the required assistance to t...
![Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTc0NjgvNDA5Ni9pLmpwZw==/240/i.jpg)
This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat...
download E-Book![A Case for Preservation of the Ombudsman for Banking Services and Investments [PDF]](/assets/image/L2Fzc2V0cy9pbWFnZS8xMTEyNjEvNDA5Ni9pLmpwZw==/240/i.jpg)
A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo...
