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Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction...More

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Consumers' Experience with Higher Cost Credit [EPUB]

This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s...More

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A Consumer Perspective on Home Renovation [EPUB]

When you first decide to undertake a home renovation of your own, your thinking about it may still be unclear. Whether you do the job yourself or intend to hire a contractor to do the work for you, there will be much to think about and decide to ensure a smooth process. The Consumers Council of C...More

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Public Interest Network Perspectives: Consumers’ Rights of Hearing and Redress, 2022 - PDF

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This report summarizes the views shared by PIN participants in August 2022. Current vi...More

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The Use of the Criminal Code to Regulate Predatory High-Cost Installment Lending - EPUB

This document contains the response by the Consumers Council of Canada to the request by the Department of Finance of Canada for comments in Fall 2022 on the issue of High-Cost Installment Lending and its control through the use of Section 347 of the Criminal Code of Canada.

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Gasoline Standards, Measurement and Pricing in Canada - EPUB

Canadians rely on gasoline to fuel transportation, making it is an essential commodity, so the ever-changing price of gasoline gets a lot of consumer attention.Rapid changes in gasoline prices — particularly upward ones — and the dynamic fluctuation of prices lead many motorists to qu...More

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Renforcer le marché au moyen d’un cadre de protection des consommateurs qui régit les avis clients en ligne - PDF

La présente étude met en évidence les préjudices que subissent les consommateurs suivant la parution d’avis trompeurs, fictifs ou inappropriés ou de déclarations frauduleuses. Elle propose aux consommateurs des mesures de précaution à ...More

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Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s...More

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Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews [EPUB]

This report outlines harms to consumers from misleading, fraudulent, inauthentic and inappropriate reviews, what consumers can do to protect themselves, what business and government can do to ensure consumers’ rights are protected, as well as provides input into the ISO Technical Committee ...More

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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat...More

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