Consumers Council of Canada

Improving Online Agreements: "It's Not Rocket Science!" [EPUB]

Studies show that Canadians are concerned about online privacy and e-commerce risk. Canadians seldom read, often for good reason, the online agreements necessary to understand and manage these risks. This report presents practical guidelines for the display of findable, usable and relevant online...

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Report of the Consumer Group Panel on Food Information, Labelling and Advertising [EPUB]

The Consumer Group Panel on Food Information, Labelling and Advertising produced a landmark report concerning the consumer interest in food information. It represents the collaboration of six major Canadian consumer-focused organizations, including three Canadian multi-issue consumer groups and t...

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Consumers' Experience with Higher Cost Credit [EPUB]

This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s...

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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat...

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Perspective on Ontario's Revocation of the Upholstered and Stuffed Articles Regulation [EPUB]

A consumer perspective on the revocation of Ontario's Upholstered and Stuffed Articles Regulation. ePUB.Your voluntary payment, should you choose to make one, helps the Consumers Council of Canada work to improve the marketplace for Canadian consumers.This report is offered free of charge, b...

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A Case for Preservation of the Ombudsman for Banking Services and Investments [EPUB]

A Consumer Perspective Discussion Paper of the Consumers Council of Canada. This report discusses issues surrounding the defection from the Ombudsman for Banking Services and Investments of the majority of Canada's "big five" banks. It discusses the veracity of the reasons cited by these banks fo...

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A Consumer Perspective on Home Renovation [EPUB]

When you first decide to undertake a home renovation of your own, your thinking about it may still be unclear. Whether you do the job yourself or intend to hire a contractor to do the work for you, there will be much to think about and decide to ensure a smooth process. The Consumers Council of C...

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