Bestsellers

Consumers' Experience with Higher Cost Credit [EPUB]

This report examines high-cost credit offerings, such as installment loans, to improve the knowledge of the Canadian consumer's experience when they attempt to secure credit through storefronts and online.This report is offered free of charge, but your voluntary payment will help s...

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Public Interest Network Perspectives: Consumers and Sustainability, Safety and Future Needs - EPUB

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. In 2020, questionnaires focused primarily on issues related to COVID-19. This report, ...

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Public Interest Network Perspectives: Consumers and Fraud - PDF

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This PIN questionnaire conducted in March 2021 concerned issues of fraud, both experie...

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Public Interest Network Perspectives: Consumers and Fraud - EPUB

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. This PIN questionnaire conducted in March 2021 concerned issues of fraud, both experie...

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Public Interest Network Perspectives: Annual Consumer Perspective Checkup - PDF

Consumers Council of Canada questions its Public Interest Network to gain insights into the experiences and attitudes of consumers. This report summarizes results of its tenth PIN participant questionnaire conducted during the COVID-19 pandemic. This specific questionnaire was designed to conduct...

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Public Interest Network Perspectives: Consumers and Privacy - EPUB

Consumers Council of Canada uses online questionnaires directed to its Public Interest Network (PIN) to help identify experiences and attitudes of consumers, and to help inform priority-setting for the Council. In 2020, questionnaires focused primarily on issues related to COVID-19. This report a...

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Consumer Experiences with Rent-to-Own [EPUB]

The Consumers Council of Canada has conducted an examination of the rent-to-own offerings available to typical consumers. The research provides a perspective on two questions: 1) What information do rent-to-own providers deliver to potential customers prior to completing a rent-to-own transaction...

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Submission to Ontario's Review of the Consumer Protection Act, 2020 - EPUB

A submission by the Consumers Council of Canada to the Ontario Ministry of Government and Consumer Services addressing opportunities to reform the Consumer Protection Act of Ontario and better empower and protect consumers resident in Ontario. It proposes improvements to the conduct of consu...

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Time For A Real Federal Consumer Advocate [EPUB]

This report by the Consumers Council of Canada highlights the reasons and benefits for expanding the role of the Government of Canada’s proposed Canadian Consumer Advocate beyond receiving complaints. It argues the government needs to address the present patchwork and isolated responses to ...

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Canada's Upholstered and Stuffed Articles Regulations [EPUB]

A Consumers Council of Canada Spotlight Report on Canada’s Upholstered and Stuffed Articles Regulations prepared for members of the Canada Free Trade Agreement Regulatory Reconciliation and Cooperation Table (RCT). Consumers Council of Canada members have tracked the revocation by Canadian...

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Canada's Upholstered and Stuffed Articles Regulations [PDF]

A Consumers Council of Canada Spotlight Report on Canada’s Upholstered and Stuffed Articles Regulations prepared for members of the Canada Free Trade Agreement Regulatory Reconciliation and Cooperation Table (RCT). Consumers Council of Canada members have tracked the revocation by Canadian...

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Research on Consumer Protection, Civil Enforcement and Consumer Advocacy [PDF]

This study identified consumers of goods and services who are vulnerable and require assistance to examine the type and extent of the assistance they require. It identified the help provided to vulnerable consumers and examined the best methods and programs to deliver the required assistance to t...

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Will Consumers Benefit from Enhanced Product Labeling on Energy-Efficient Products? [PDF]

Few studies have examined how Energy Star and EnerGuide labels are used and how well these labels are understood by consumers. It its unknown if consumers want information beyond what is currently on these labels to aid in making informed choices on energy efficient products. Historically it is k...

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Consumer Experiences in Online Payday Loans [EPUB]

To improve knowledge of consumers' experiences when they look for payday loans online, the Consumers Council of Canada conducted an examination of the online payday loan services available to typical Canadian consumers. This report is offered free of charge, but your voluntary payment will help s...

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Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling [EPUB]

This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participat...

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